Lessons Learnt from COVID – 19 Pandemic Situation

Published by IIH Solutions on 29th June 2020

Covid-19 virus is named after discovering under the category of Corona family. This cause mainly transmitting through droplets generated by an infected person’s cough or sneeze. Due to the weight of the virus it is heavy to hang in the air, so it quickly fall on the near surface.  

This pandemic situation, has had a disruptive impact on the life of the people, busy cities, the world itself, with mobility being one of the industries mostly affected by the outbreak. Monitoring the development of the pandemic and following the governmental requirements have been measured to reduce the impact. Here is how we moved the needle under these unique conditions and what we have learned so far: 

 

  • 1. Stay close, while in distance

While we have been all asked to stay home and safe by the rule of the government and authority of health organizations, we continued to monitor the situation carefully and took actions to reduce the spread of the

virus following their rule and regulations. We looked for alternative ways to move medical staff and support our employees, our users, local authorities and the community. Health and safety remained our number one priority while helping our drivers secure an income.

  • 2. Be relevant

Under this crisis there are certain challenging times everyone is going through, it is critical to respect your communities and audiences as it is. Make to feel them on the things that matter to them during the crisis such as essential needs and other services. Provide solutions to their current needs.

Ask yourselves: How are we helping them? How are we helping fight the virus itself?

  • 3. Adapt Fast

The COVID-19 pandemic crisis impacted the entire global community. Everyone, from governments and companies to individuals, has had to deal with a new reality and with an inevitable negative impact on the economy. While we have hit pause on most of our business-as-usual activities, we quickly adapted to the new reality in all aspects; as a brand, employer and service provider. We immediately activated a WFH (Work From Home) policy for all employees, we closed our Driver Centres, we helped local authorities and hospitals to transfer medical staff, we provided our passengers and drivers with resources and tips to protect themselves, we adapted our product to the local dynamic needs.

  • 3. Remote working is an always-on option, not a reactive solution

Investing in remote working tools and processes is a key tool for effective business continuity. The Beat workforce was ready to work from any place from day 1, as long as they had a laptop and internet access. Having all systems and ways of working up and running allowed us to immediately focus on the situation and concentrate our time and brains on solutions to support and protect the Beat ecosystem. Remote working was never a new reality for us to adapt. It is part of our DNA.

  • 4. Remote working is an always-on option, not a reactive solution

Investing in remote working tools and processes is a key tool for effective business continuity. The Beat workforce was ready to work from any place from day 1, as long as they had a laptop and internet access. Having all systems and ways of working up and running allowed us to immediately focus on the situation and concentrate our time and brains on solutions to support and protect the Beat ecosystem. Remote working was never a new reality for us to adapt. It is part of our DNA.

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